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Privacy Statement

Your Privacy
Here at FromTheHeart.com, we respect the importance of maintaining the privacy of both our current and prospective customers. Below you will find detailed information about why we gather customer and third party information, what information we collect, how we collect it, and what the intended use of this information is. This Privacy Policy is part of the Terms of Use, and as such, governs your use of, and relationship with, FromTheHeart.com.

Why we need to gather information
It is the intent of FromTheHeart.com to consistently provide our customers and prospective customers with quality goods and excellent customer service, a fundamental desire of our business. Upon requesting personal information, such request is merely for the purpose of processing your orders, providing a pleasant and personalized shopping experience, and possibly to inform you and/or your gift recipients of current and future special offers and discounts.

Information are we looking to gather
Through our web site and e-mail correspondence, including when you place an order, we may be collecting any of the following information: your name, address, company name, telephone number (home, work, fax, mobile), e-mail address, billing information (to include such information as credit card number, expiration date and billing address), the type of occasion (birthday, anniversary, Valentine's Day, etc.), products purchased, or desired, by being viewed and/or placed in the shopping cart, any relevant promotional code and recipient's name, address, telephone numbers (home, work, fax, mobile), and e-mail address, etc. Information you enter may be collected even though you cancel or do not complete an order. Users of the site may also add the address and telephone number and other personal information, of friends, family, or other persons to whom they might desire sending gifts to, or receive gift reminders about.

"Cookies" and what we do with them
A "cookie" is a small file stored on your computer by some web sites, including ours. The content of our cookies are nothing more than a unique alphanumeric identifier that allows our site to keep track of items in your shopping cart. Our cookies do not store any personal, private or financial information at all.

Most current web browsers will automatically accept cookies, but will also allow you to block all cookies from downloading to your computer. Should you disable this feature though, there may be certain aspects of FromTheHeart.com, such as the shopping cart, and/or other user-friendly features that will not function properly.

What we do with the information we collect about you
We may use information we collect from you to process your orders, provide an enhanced or more personalized shopping experience and to inform you and your gift recipient(s) of current and future offers and discounts via FromTheHeart.com. Without your prior notification and consent, we vow not to make your private information, nor the private information of your gift recipient available to any third party (except for subsidiaries, subcontractors or agents acting on our behalf) or any Successor (see below) to this business.

In the event of a merger, consolidation, sale, or transfer, of all or substantially all of the assets or business of FromTheHeart.com (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers and members. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction.

We may disclose any information you provide to FromTheHeart.com (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site or to process any purchases you make or conduct any promotions you participate in; (iii) to protect the rights or property of FromTheHeart.com, its users, Sponsors, Providers, Licensors, Merchants, Subsidiaries, Subcontractors, or Agents, acting on our behalf.

Links
FromTheHeart.com needs you to be aware and understand that when clicking on links and/or banner ads that take you to third-party web sites, you become subject to the third parties' privacy policies, and FromTheHeart.com, while we support the protection of privacy on the Internet, cannot be held responsible for the content, nor actions of these sites. We encourage you to read the posted privacy statement and/or user terms and conditions whenever interacting with any other web site, especially prior to providing any personal and/or financial data.

Protecting your Security
Our web site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. However, no transmission of data over the Internet can be guaranteed to be 100% secure. Feel free to call us at 703-860-8086 to place an order the old-fashioned way. We enjoy speaking with our customers directly.

If you prefer not to receive future product information and promotional mailings and/or e-mails originating via FromTheHeart.com, please contact us by either the regular U.S. Postal Service, or via e-mail and indicate said choice in your correspondence to us. It will be necessary for you to include your mailing address, as well as your name and e-mail address in such correspondence. Please note that your instructions will not apply to order status and confirmation emails, and that such e-mails may also, from time to time, contain promotional items and offers. Your instructions will also apply to the use of information collected from you concerning your gift and message recipients, except if they are a customer of FromTheHeart.com, (in which case their own preferences and instructions will apply). Unless you indicate otherwise in your correspondence to us, we will continue to provide you, as well as your gift and message recipients, with any information that we believe will be of interest to them, about our own products, promotions, and special offers, as well as those of other sites and companies we may own at the time of the mailing.

Your instructions will apply only to information collected by FromTheHeart.com. It will not apply to information collected by other web sites or companies owned by FromTheHeart.com, as we have no control over the collection of information by those particular parties. If you are a user of any such web sites, and desire to opt-out in the same fashion, with respect to those sites, please go to those sites directly, click on their Privacy Policy link, and follow the specified instructions provided by those sites.

Your instructions limiting the use of your information will be processed as quickly as is reasonably practical. However, please allow sufficient time for the processing of your request, as it is very possible that there may be mailings or other materials or marketing processes put in motion prior to your request that cannot be held up and/or interrupted by your request. Should you feel that you have allowed sufficient time for the processing of your request, please contact us at service@FromTheHeart.com and we will immediately investigate.

Corrections to information we may have on you
Should you need to update or correct information previously provided to us, please send an e-mail with your new information to update@FromTheHeart.com.

Your Consent to our Policy
Subject to the above provisions, by using our web site, you consent to our collection and use of the information by us, as well as the terms of this Privacy Policy.

Changes to our Privacy Policy
We may, from time to time, change our Privacy Policy. At the time of such changes, we will post those changes to the web site so that you are always aware and updated of what information we collect, how we intend to use said information, and under what terms and conditions we may disclose it. By using FromTheHeart.com, after such changes and posting, or after notification of changes, you agree to be legally bound and to abide by those changes and other provisions contained in the Privacy Policy and Terms of Use at that time.

Your Comments
FromTheHeart.com welcomes your continuing feedback concerning its privacy policy. Please send your questions, comments and concerns to feedback@FromTheHeart.com.

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